We are committed to providing the highest standard of financial advice possible. As a firm, we take very seriously the requirements of our regulator, the Financial Conduct Authority; in particular, the requirement to treat our clients fairly.
If you complain about any aspect of our service then you can expect that your complaint will be dealt with professionally, impartially and in accordance with the rules laid down by our regulator, the Financial Services Authority (FSA). We are insured as required by the rules laid down by the FSA.
What are Complaints?
Complaints are defined by our regulators as a breach of their rules, a failure to comply with an obligation arising from the FSA, misrepresentation, bad faith or other malpractice or expression of dissatisfaction.
We adopt the following in all cases
The Financial Ombudsman Service
The Financial Ombudsman Service was set up by parliament to sort out individual complaints that consumers and financial businesses aren't able to resolve themselves. It can be contacted at:
The Financial Ombudsman
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0800 023 4567
Tel: 01343 814224
Stewart Lyon Financial Services
18 Pitgaveny Street